Cancellations and refunds

Pre-operational policy placeholder · Last updated 13 July 2026
In short
Public payments and orders are currently disabled, so no refund promise or processing timeline applies yet. A service-specific policy will be published before money is accepted.

1. Current status

The preview does not accept payment for consultations, medicines, equipment, laboratory services, home care or Elder Care. Do not transfer money based on a preview screen or an unsolicited message.

2. Policy required before launch

Each live service must state its cancellation window, exclusions, no-show handling, return eligibility, deposit treatment, refund method and expected processing time before checkout.

3. Regulated and perishable items

Medicine, medical-device, food, sample-collection and hygiene-item returns may be restricted by law, safety and partner policy. The applicable terms must be shown before purchase; no universal return right is claimed here.

4. Payment support

A verified merchant name, payment-support route and escalation process must be published before payments open. Until then, this page is not a binding refund schedule.