1. Who this notice covers
This notice applies to the senior receiving care and the family member or authorised representative coordinating care through Satyam Matrix. The person completing enrollment must have authority to provide their own information and must not claim consent on behalf of a competent senior without that senior's knowledge and agreement.2. Information used
We may process identity and contact details, home address, family and emergency contacts, health conditions, allergies, medicines, mobility and daily-living needs, visit schedules, vital readings, consultation notes, delivery details, caregiver assignments, consent records, access logs and service communications. Payment information is handled by the approved payment provider and is not stored as full card data by Satyam Matrix.3. Approved purposes
The enrollment consent covers care assessment, care coordination, family updates and fulfilment of requested services. It does not permit sale of health information, unrelated advertising or reuse for a new purpose. A new or updated consent request is required before a materially different purpose is introduced.4. Family access
The nominated family account receives only the information required for the agreed care role, such as visit completion, care schedules, delivery status and agreed health updates. A senior's decision-making capacity, preferences and right to private clinical communication must be respected. Family access can be changed or withdrawn after identity and authority checks.5. Providers and service partners
Information may be shared on a need-to-know basis with the contracted hospital, registered medical practitioners, nurses, paramedics, verified caregivers, licensed pharmacy, laboratory, meal provider, technology processors and emergency responders where necessary. Each partner must be covered by an appropriate agreement, confidentiality obligations and role-based access.6. Retention and deletion
Consent and access records are retained to demonstrate lawful processing. Clinical, prescription, invoice and service records are retained for the period required by applicable law, professional standards, contractual obligations and dispute requirements. Data that is no longer required is deleted or irreversibly anonymised under the approved retention schedule. A deletion request may not override a lawful retention obligation.7. Withdrawal and individual rights
Consent can be withdrawn from the Elder Care consent page. Withdrawal stops new processing that depends on that consent but does not invalidate completed care or processing required by law. Requests for access, correction, erasure, grievance review or nomination can be sent to privacy@satyammatrix.com and require identity verification.8. Safety, monitoring and emergencies
Satyam Matrix Elder Care is a coordinated non-emergency service. It does not continuously monitor the senior and cannot guarantee that an abnormal event will be detected. For chest pain, severe breathing difficulty, unconsciousness, stroke signs or another medical emergency, call 108 or the local emergency service immediately.9. Security and incidents
We use authenticated access, role restrictions, encryption in transit, security monitoring and access logging. No system can guarantee absolute security. Suspected privacy or security incidents should be reported immediately to privacy@satyammatrix.com; confirmed incidents are handled under the breach-response process and applicable notification requirements.10. Contact and grievance
Privacy and grievance contact: privacy@satyammatrix.com. Postal address, named grievance officer and response timelines must be published here before the public pilot begins. Complaints can also be escalated to the competent authority where applicable.